An Open Letter to Customers and Partners

first_imgWelcome to Dell Technologies, a unique family of businesses that provides the essential infrastructure for your organization to build its digital future, transform IT and protect your most important asset – information.The largest parts of Dell Technologies will be very familiar to you. Our Client Solutions business, and our most well-known business, will continue to be known simply as Dell. Our Infrastructure Solutions business, a real powerhouse in data center infrastructure, brings together the very best of Dell and EMC and will be known as Dell EMC. We have the services to provide strategic guidance and expertise to ensure you get the very best outcome from your investments, and we’re committed to providing you with unparalleled service and support.  With that in mind, for now, there will be no change to your support interactions, processes, resources or contacts.Read more on DellTechnologies.com.last_img read more

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Raison d’être of a Support Community

first_imgIn September 2016, we became a member of Dell Technologies. When I attended a huge Day1 event in Japan, I felt it was a good time to reconsider the raison d’être of our Dell EMC Support Community since we will experience lots of (good) changes over the next several months.Why did we develop the Dell EMC Community Network (DECN)? I did not know the answer since when I first became a community manager years ago. However, I could guess some of the reasons: Probably it was created as a digital communication and corroboration space in which users could share information, acquire knowledge and get experience. In addition, as a company’s point of view, Dell EMC would expect to get more customer engagement and support case deflection. These reasons turned out to be all correct! But, let’s start thinking in a different way….Dell Technologies deals with IT infrastructure, which by definition is “The basic physical and organizational structures and facilities (e.g. buildings, roads, power supplies) needed for the operation of a society or enterprise.”I see. This is not far from what I was thinking. IT is definitely a form of infrastructure. Many businesses around the world cannot operate their day-to-day business without it. However, IT is a virtual form of infrastructure. In other words, we cannot leverage IT in the same ways as the other (more tangible) infrastructure examples.What do we need to do to make IT a more simplified, more tangible infrastructure? My answer is “We need great products with great IT infrastructure engineers.” As we all know, Dell Technologies provides industry-leading products. And, what about the other point? IT infrastructure engineers? I know there are hundreds of thousands of great engineers who operate/monitor Dell Technologies products every day.  At the same time, I know some Support Community users are struggling to handle their products. I’d like to continue to assist in the growth of a place that helps customers and employees grow to become successful IT-infrastructure engineers in their companies.As a Dell EMC community manager, what I’d really love to hear from our community members in the coming years is something like “Thank you Dell EMC for your products and your Support Community! The Dell EMC Community Network enables us to continue focusing on our own business, while gaining the advantage by using leading Dell Technology products and leveraging the expertise of infrastructure engineers on the DECN.”We are here to help you. And I am pretty sure community members help us as well! Please join our support community and start on a journey to make IT more simplified and useful with Dell Technologies.Yutaro UeharaIT Social EngagementTwitter: https://twitter.com/ueharauslast_img read more

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Content Creators Share Their Vision of the Future

first_imgInnovative storytellers discuss the changing ways we create and consume media in the 21st century. For the uninitiated, SXSW is a festival of epic proportions that overtakes Austin, Texas, every March. What began 31 years ago as a city-wide celebration of up-and-coming bands has transformed into a mecca for tech entrepreneurs; a Mardi Gras for multimedia professionals. Directors, editors, and photographers from around the world meet up to discuss industry shifts and the newest groundbreaking gear.One major hub of this year’s excitement was our #DellExperience, just across the street from the city’s convention center. The Experience allowed attendees to see tech innovation up close and hear from disruptive leaders making transformation real every day. On Wednesday afternoon, Adobe’s Margot Nack led a panel, The Art of Media: Creation to Consumption, with an impressive row of guests: Vashi Nedomansky, Kevin Lu, and Colby Brown.Her first panelist, Vashi Nedomansky, is the editor of 11 feature films and an editorial team trainer for many others, including the films Gone Girl and Deadpool. Vashi relied on a Dell Precision Workstation to edit his latest film, 6 BELOW, a stunning achievement on multiple levels. The movie, starring Josh Hartnett and Mira Sorvino, is the first major motion picture to be edited in 6K RAW. “There’s no way I could cut 6K footage – which is 9X bigger than HD – on another computer,” said Vashi. “You can’t have herky-jerky playback. Literally, we had to have the most powerful machine.”Hear Vashi talk about the unique challenges of editing ‘6 Below’  Getting Your Work Out There“In the digital space, our goal is to get content in front of as many faces as possible. Whether that’s for marketing campaigns, movies or creating things for ourselves,” said Colby Brown, a world-traveling photographer and humanitarian. “Staying ahead of the wave, ahead of the momentum is crucial in all our industries. There’s a reason that I’ve partnered with companies like Dell that make my life as a creative easier.” 15:00- 15:22“Technology is now so much more accessible. Everyone in this room is a content creator as well as a consumer,” said Brown.Lu, who uses his smartphone to shoot eye-catching images for companies around the world, agreed that today’s tech is more manageable. “Now I have so many ways to tell a story,” said Lu. “I can tell a story in different formats and from different angles.”Editing in the Air Constantly staying ahead of the wave and creating buzz-worthy work that awes and amazes audiences online is an around-the-clock job. Luckily, today’s post-production process has become more mobile.“A lot the post editing I do, I do on my Dell XPS workstation,” said Lu. “When your software is on the cloud, you can hop on any device.”Vashi explained how the business has become more flexible in the last decade. “Ten years ago you had to rent an editing room, it was expensive and getting there was miserable. Now I edit big features at home or on the road. I can literally go anywhere.”Nack mentioned that many professionals she’s spoken with now enjoy air travel, because of the work opportunities. “Now we look forward to long flights,” Vashi replied. “Because we can edit anything onboard with portable, powerful technology.”Will Artificial Intelligence (AI) Make the Cut? Near the end of the event, a member of the audience asked the panelists if they viewed AI as a competitor to their work. Vashi responded first. “As an editor, no. AI can recognize shapes, faces, colors. It can create music and use patterns to create a good edit. But a great edit is something you respond to emotionally,” he said. “The gap between AI and a human editor is still noticeable.”“I don’t think it’s a threat. It can be helpful,” Lu told the crowd. “Facial recognition that helps you get focus quicker – that’s AI, too. If it’s helpful, I want to play around with it.”Hear the Panelists Answer the AI Question In a changing industry, with so many new options, Vashi encouraged the crowd to stay true to their ideas and focus on the fundamentals of craft. “Story beats technology,” he said. “But story needs technology.”Watch the full panel discussion here, and check out replays of other events at the #DellExperience.last_img read more

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Cyber Recovery: One Cyber Threat Many CISOs Might Overlook

first_imgMost CISOs you meet will assume that with the best-of-breed elements of their layered, defense-in-depth cyber protections all in place and updated, they might rest easy. But they may likely have overlooked proper protections for their premise-based, backup-and-recovery data. That oversight can be a big risk for them and a big opportunity for Dell EMC channel partners.Despite CISOs’ best efforts to defend against intrusions, threat actors can find new ways to penetrate networks and find their way to the backup-and-recovery data, which can cause serious and often costly business disruptions.In our experience, if enterprises lack a securely segmented or air-gapped enclave for this extra-critical data, they have a good chance of suffering an insider attack that gains access to that data. And, if that happens, odds are even greater that the hackers will destroy the backups.“Cyber Recovery” — mitigating a stealthy vulnerability and giant riskFor many organizations and their CISOs, the issue of what we call “Cyber Recovery” flies far under their threat radar. As a CISO at one national retail chain told us after a private briefing, “You’ve made me aware of a problem I didn’t know I had.” And she’s not alone among her peers at other companies.In her case, she thought her backups were fully secure in the data center, but we told her that general backups are not secure there, and bad guys can get in and destroy the data. As a solution, she agreed that an isolated copy of the data that cannot be attacked but can be restored as needed would be a good idea. We call this concept our Dell EMC Isolated Recovery solution.This solution combines an optimized Dell EMC data-protection hardware and software solution with professional consulting services. It keeps an isolated copy of critical data off the network, ensuring that an uncompromised “gold copy” of customers’ most vital data always exists. When that copy needs updating, automated software establishes a connection only for the duration of the update. When done, the software re-establishes the air gap between the target and source servers, like a bank opening and closing its vault door.Needed: C-level, board-level discussions about riskThe costs of an organization losing its backup-and-recovery data can be huge. We know that for many of the companies that suffered 2017’s Petya and NotPetya encrypting ransomware attacks, the damages were in the millions. That’s why, given the scale of these losses, cyber-recovery discussions deserve C-level and even board-level attention. If anyone understands the nature of business risk, it’s a company’s top executives and board members.Here are some questions to ask to lead the discussion:How are you doing disaster recovery for your data? What are you protecting against?Have you ever had a disaster where you had to “Declare”?How much money is spent on disaster recovery safeguards in any given year?What is more likely to happen in the future: a disaster recovery event or a serious cybersecurity event?If cybersecurity is a primary concern, how much do you spend on Cyber Recovery safeguards in any given year?Alas, chances are they will say their Cyber Recovery spending is zero. At this point, you can then steer the discussion to addressing this particular vulnerability as a matter of business-risk mitigation — and present the Dell EMC Isolated Recovery solution.Needed: Hardware, software and high-margin professional consulting services To implement the Dell EMC Isolated Recovery solution, your customers will need to acquire hardware, software and your own professional consulting services. Once the solution is set up, it can operate alongside their existing backup-and-recovery solutions.In addition, you can set yourself apart from your competition with the Dell EMC Isolated Recovery solution. That’s because our solution is mature with proven deployments, compared to many of our competitors who merely talk about hardened approaches to vital backup-and-recovery data.Get certified to sell the Dell EMC Isolated Recovery solution To help you learn more about the Dell EMC Isolated Recovery solution and how to sell and deploy it, we are offering a four-day training in all aspects of it. Alternatively, channel partners can sell the solution as a package, with Dell EMC experts doing the work. Either way, we invite you to find out more by visiting the Dell EMC Isolated Recovery Partner Sales Plays.last_img read more

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Tiger in Chicago-area zoo undergoes second hip surgery

first_imgBROOKFIELD, Ill. (AP) — Officials at a suburban Chicago zoo say that an Amur tiger that underwent hip-replacement surgery only to dislodge the orthopedic implant within hours has been operated on again. Brookfield Zoo says the veterinarians performed the alternative procedure on the 10-year-old tiger named Malena over the weekend. Her medical team say they are encouraged by the way Malena is moving and eating and drinking after Sunday’s operation. And they say they are confident that the latest operation relieved the pain caused by severe arthritis that the animal had been suffering before the initial operation.last_img read more

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